Customer Service

  • Shipping & Delivery

Airspeed Wireless Networks is a reseller and all products are shipped from either the distributor or directly from the manufacturer. Orders are usually placed with the distributor within 2 hours of receipt and usually ship within 1 - 2 business days. Delays may occur if items are on backorder or if there are special shipping requests, missing information, inclement weather, holidays, etc. Please be advised that we need a physical address for shipping (we cannot process an order with a P.O. Box provided).

At the present time we offer two options for shipping during checkout - Ground and Priority Overnight. If you would like another shipping option (e.g.,  2Day, 2Day AM, Standard Overnight) please contact us and we'll be glad to provide a quote for your requested shipping option.  Please be aware, however, that each distributor/manufacturer has different cutoff times for same day shipping. If your order misses the cutoff for same day shipping then it will ship the following business day.  For further info on same day shipping, please refer to our Shipping page located here.

Please note:  unless specifically requested, the buyer agrees to waive the "signature required" on all order deliveries. If you prefer to sign for your delivery, please notify us prior to placing your order.

  • Privacy & Security

Your privacy and security are our top priority. We will never share any of your private information with third parties. We use PayPal or Quickbooks for all of our credit card transactions.  Your credit card information is not collected or stored on our site. All of your information is processed by PayPal or Quickbooks and is protected by SSL. 

  • Returns & Replacements

Airspeed Wireless Networks is a reseller only and, in all cases, the manufacturer's return and replacement policies will apply. In addition, all products ship directly from either the distributor or manufacturer and, therefore, must be returned to the distributor or manufacturer in the case of returns. Do not return products to Airspeed Wireless Networks. Prior to returning any product, contact us for return authorization approval (RMA number) and return instructions. Do not return any products without first receiving return authorization. Items returned without a valid RMA will not be processed and we will not be liable for refunding your purchase.

The  following guidelines apply for product returns

    • All returned items must be unopened and in their original shipping packages
    • The manufacturers return and replacement policy will apply in all circumstances
    • Customers must receive return authorization approval prior to returning any product
    • A 15% restocking fee will be applied for all non-warranty returns (including electronically delivered products such as licenses, subscriptions, etc)
    • The customer must provide the return shipping label for all non-warranty returns and provide Airspeed Wireless Networks with the return tracking information
    • Shipping costs provided by Airspeed Wireless Networks to ship the original product to the customer will be deducted from the refund amount for non-warranty returns
    • The refund amount will be determined by the distributor or manufacturer after they have received and inspected the equipment
    • Credit card transaction fees are non-refundable
    • Pleasge allow 4 - 6 weeks for the return to process and receive the refund
    •  
  • Ordering

We accept orders through our website 24 hours a day, 7 days per week. Our team is available to assist you with your order Monday - Friday 9AM - 6 PM (PST), except for US holidays. At this time, we are only able to accept orders for shipping within the United States. If you would like to place an order for shipping outside of the US (including Puerto Rico), please contact us for a quote prior to placing your order.

Once we have received and placed your order, there are very limited - if any - changes we can make to your order. Please contact us as soon as possible if you require some adjustment. You may be responsible for any applicable adjustment, handling or shipping fees if applicable.

  • Payment, Pricing & Promotions

We accept Amex, Discover, MasterCard, Visa, and PayPal as forms of payment. In addition, we can accept purchase orders and wire transfers with prior approval.  We can also extend NET 30 Terms upon signing of a promissory note.

  • We currently have several options for payment:
    • You can checkout with PayPal from the shopping cart. 
      • In this case you will be redirected to the PayPal website where you can login to your account and make payment from there.
    • You can pay by credit card. 
      • In this case, select PayPal from the shopping cart and you will be redirected to their website.  Then checkout as a Guest and enter your credit card information.
    • You can pay by Invoice. 
      • In this case, select Invoice from the shopping cart and we will email you an electronic invoice for payment by credit card or ACH (these transactions are securely processed by Quickbooks).

Every attempt is made to accurately list prices on our website. On rare occasions, however, we may discover a pricing error. In those cases we reserve the right to cancel any order that was incorrectly priced or request the customer to pay the difference.

We also provide bulk discounts for qualifying orders. Please contact us to see if your order qualifies for bulk discounts. Please allow 1 - 2 additional days for bulk discount approval.

Please check for any promos by viewing the Promo tab in the footer at the bottom of each page.

  • Viewing Orders

You may view your order at any time by signing into your account. 

  • Updating Account Information

You are responsible for maintaining up-to-date and accurate information (including without limitation legal name, valid billing address and shipping address) with respect to your registration and Airspeed Wireless Networks account. You are responsible for maintaining the secrecy of any passwords used in connection with your account and for all activities that occur under your account. Any activity that occurs under your account will be deemed to have been authorized by you.